A 99.9% Server Uptime
We have set up our cloud web hosting system using stable hardware and significantly tweaked software. Our system administrators have installed a tweaked version of SELinux on our machines to guarantee maximum security and reliability. We have set up several DoS protection units coupled with highly efficient firewall programs to make sure our internal network is impregnable and safe.
Our Linux cloud web hosting packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also built our own internal network in each one of our datacenters. Everything is based on top–notch hardware delivered by Juniper. Moreover, on each router, we’ve installed a firewall with a sophisticated set of rules with the intention to sieve all shady requests.
In this way, in all our data centers – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter as well as in our AU datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done just about everything to decrease all possible risks with our cloud hosting plans and irrespective of the fact that our company offers top–class technical support, there are occasions when the client is just not pleased with what we are offering. Or he has to migrate to a more powerful web hosting service, like a virtual private server or a dedicated hosting server.
This is why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not satisfied, you will receive your money back.
24/7 Technical Support
In case you operate a web hosting firm, your support engineers are of key importance. That is the reason why we’ve diligently selected a very skillful team of support engineers, each with many years of training behind his back. Thanks to them, our company offers 24x7 support with each of our hosting services.
And not just that, our company offers a 1–hour response time guarantee. All client support tickets are responded to in under one hour and our average response time is under twenty minutes!