Support and Help Channels
A 1–hour Ticket Answer Guarantee
Each ticket you post to our customer help Dept will be answered in less than one hour. All normal issues shall be solved immediately. However, if the help request you have posted needs assistance from an experienced administrator, we will address the ticket to him and will notify you about the postponement.
Expert Technical Support Service
We give you 24x7x365 technical assistance via a ultra–fast ticketing application integrated into your Control Panel. You’re able to e–mail us all the time about any of the programs that come pre–configured on your virtual server, this includes the selected Linux OS, the server administration panel and our in–house made Hosting Control Panel.
An Intuitive Help Zone
In the Hosting Control Panel that is included cost–free with your virtual server, you’ll find an educational Help zone, incorporating everything you need to have knowledge of when administering your web pages and programs. We have included a wide range of how to content articles and video tutorials that show the general site management tasks in an easy–to–understand manner.